Terms & Privacy
Online Table Booking Terms
When booking via our above system, we will ask for your credit or debit card details* to secure the reservation. No charges are made to your card to secure the booking, and your details are encrypted and stored securely in line with PCI DSS. Once your details have been verified, you will receive a booking confirmation which will outline your booking and our cancellation policy.
You will not be charged to cancel or amend your booking (up to 2 hours before your booked reservation time), however you will be charged to the details provided a ‘No Show’ fee of £15 per person should you not arrive for your booking that you have made and not made us aware of cancelling or cancel within the 2 hours prior to the booking and we are unable to fill the table. Should you require to cancel your booking, you can do this via email info@dartmoorinn.com (before the time and date of the booking) or call us on 01822 820221.
If you call and we do no answer, please leave an answerphone message as we do pick these up as and when we can. Please see our reservations terms for more information. * we regret that we do not accept American Express. Please call us at the Inn if you have any queries or questions on the above. By clicking ‘book a table’ you have agreed to our above Terms & Conditions when making a booking.
Accommodation
Credit or Debit Card details are required to secure all room reservations. The booking system will attempt to take payment 48 hours prior to arrival, should payment unable to be taken, we will take payment at the Inn. If the room is cancelled within the 48 hours prior to arrival, the rate is non-refundable.
Group Dining
All groups of eight guests (and over) will be asked to provide card details with a deposit of £5 per person to confirm their group booking (at the time of booking).
Inclusivity & Accessibility
Unfortunately, owing to the nature of the building we are unable to offer an Accessible Toilet and guests who are in a wheelchair are unable to access certain parts of the Inn. Guests will be allocated a table close to the front of the Inn with no steps required & we will be able to reserve a parking space at the front of the Inn. Our accommodation is only accessible via a staircase & all bathrooms have shower over bath.
Sustainability
Within the Inn we are working to make ourselves as sustainable and eco-friendly as possible. All of our cleaning products are eco-friendly and we make sure that these are disposed of in the most sustainable way. All of our waste is recycled accordingly where possible and useable food waste is often donated to farmers for animals or shared within the team. We use paper straws and do not use single serve sachets for things such as condiments. All our tea bags are eco-friendly and sustainable.
We support local businesses who champion sustainability. From local game to our fish suppliers they all demonstrate sustainable and eco-friendly practices which sit alongside the ethos of the Inn. At The Dartmoor Inn, we are family owned, family run and operate an inclusive to all policy.
Our Privacy Policy
The Dartmoor (Watervale) Ltd trading as The Dartmoor Inn respects your privacy and is committed to ensuring that your personal data is kept safe. We will only process personal data in accordance with this policy and applicable data protection legislation. This Privacy Policy covers the information we collect about you when you contact us or use our website or products as well as how we process that personal data.
If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided below.
References in this Privacy Policy to “you”, “your” or “yours” are to be taken as references to the site user and, where applicable, the user’s company and references to “us” or “we” are to be taken as references to Paul Ainsworth Restaurants and Rooms.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 19th July 2019.
What is Personal Data?
Personal data is any information relating to a person who can be directly or indirectly identified based on that information. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”).
What Information do we Collect?
We may collect the following information:
– Name
– Contact information including email address
– Demographic information such as postcode, preferences and interests
– Other information relevant to customer surveys and/or offers
The Dartmoor (Watervale) Ltd trading as The Dartmoor Inn does not collect or process any special categories of personal data (this includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, genetic or biometric data). Nor do we collect any information about criminal convictions and offences.
What do we do with the Information we Gather?
We require this information to understand your needs and provide you with a better service, and in particular for internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided with your consent. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
We use the information we collect only in compliance with this privacy policy and we never sell personal information to any third party.
How do we Keep Your Information Safe?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How Long do we Keep Your Information for?
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
What are Your Rights as a Data Subject?
As a data subject within the European Economic Area (EAA), you have the following rights under the GDPR regulations, which this Policy and our use of personal data have been designed to uphold:
The right to be informed
As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy policy and any related communications we may send you
The right of access
You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you.
The right to rectification
When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.
The right to erasure (the ‘right to be forgotten’)
Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.
The right to restrict processing
You may ask us to stop processing your personal data. We will still hold the data, but will not process it any further. This right is an alternative to the right to erasure.
The right to data portability
You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.
The right to object
You have the right to object to our processing of your data where processing is based on legitimate interest or where processing is for the purpose of direct marketing.
How Long do we Keep Your Information For?
You may choose to restrict the collection or use of your personal information in
the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you want the information to be used by us for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@dartmoorinn.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will only use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Tess Barker-Jones at The Dartmoor Inn, Lydford, Devon, EX20 4AY.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
How do we use Cookies?
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.